Terms and Policies

Terms and Conditions

These terms govern the contractual relationship and the use of the services and solutions provided by Shumokh to its clients.

Acceptance of Terms

By using our website or requesting any of our marketing, technical, or consulting services, you agree to fully comply with these terms and conditions. If you do not agree to any part of these terms, please do not use the website or request services.

Service Provision and Obligations

At Shumokh, we are committed to providing the agreed-upon services with the highest standards of quality and professionalism, and in accordance with the schedule and terms specified in the approved quotation or the contract concluded between the two parties. In return, the client is obligated to provide us with all necessary information, digital assets, and approvals required to execute the work on time.

Intellectual Property Rights

  • All materials, software, codes, and ideas developed by Shumokh prior to final approval remain its property.
  • After the client has paid all financial dues resulting from the service in full, the ownership of the designs, websites, content, and profiles developed specifically for them is fully transferred.
  • The client acknowledges their full legal responsibility for any content, logos, or materials they provide to the Shumokh team for use in their project, ensuring they do not infringe on the intellectual property rights of any other party.

Payment and Financial Policy

  • Services are executed based on specific financial payments in the contract or quotation (such as an advance payment before starting, and a payment upon delivery).
  • No phase of the project can be started until the designated financial payment for it has been received.
  • Fees and amounts paid as operational payments or execution advances are non-refundable after the actual start of work and design.

Disclaimer and Limitations

We make every effort to achieve the best marketing and technical results for our clients, however:

  • We do not guarantee specific sales or numbers as a direct result of advertising campaigns, as this depends on market and competitive factors beyond our control (such as product quality, prices, and the client's customer service).
  • We are not responsible for any indirect losses or damages to the client's business as a result of the suspension of third-party platform services (such as server outages on Meta, Snapchat, or Google).

Governing Law

These terms and conditions are governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia. Any dispute arising out of the use of the site or services shall be subject to the exclusive jurisdiction of the competent courts in the Kingdom of Saudi Arabia.

Amendment to Terms

We reserve the right to amend these terms and conditions at any time without prior notice. Amendments take effect immediately upon their posting on this page, and your continued use of our services after posting constitutes your acceptance of the amended terms.

Contact Us

For any inquiry regarding these terms, we are happy to be contacted via the legal and customer service department at Shumokh: